Refund policy
Last updated October 10, 2026
When you compose a mail on Kompose, move a mail up or take the Spotlight, you pay once and payments are final. Payments are processed by our Merchant of Record, Dodo Payments, in US dollars. This policy explains when you get your money back.
Automatic full refunds
- We couldn't use your payment. If your payment can't be applied (for example, someone took the Spotlight at a higher price first, or the same link went live while you were paying), we don't create an order and refund the full amount automatically.
- Charged twice. If the same checkout is paid twice, the extra payment is refunded automatically.
Refunds on request
- Our fault. If your mail couldn't be shown because of a problem on our side, we put it right or refund it.
- Removed by mistake. If we removed your mail and it didn't break our terms, we restore it with its full total.
Not refundable
- Rank changes because another promoter paid more, a reset of Today's board at midnight UTC, or losing the Spotlight to a higher payment.
- Mails removed for breaking our terms (scams, misleading offers, prohibited content).
- Low clicks or results. We don't guarantee opens, visits or sales.
How to ask
Email support@kompose.email within 14 days of payment with your Order ID and what went wrong. We reply within 2 business days. Approved refunds go back to your original payment method; banks usually take 5–10 business days to show them.